Building a Powerful Force in a New Market

The Challenge
The Solution
The Results

The Challenge
Reliant Energy, one of the leading producers and marketers of energy in the U.S., was anticipating the deregulation of Texas Public Utilities and the new market opportunities that would accompany it. To capitalize on those opportunities, Reliant needed to grow quickly and launch an entirely new support infrastructure. Reliant sought a partner who could help them run a hiring process as efficient as their energy services. They chose StraightSource, a national leader in Recruitment Process Outsourcing (RPO).

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The Solution
Assessing the need to grow a diverse and highly skilled team of support professionals, Reliant looked to StraightSource to build the profile of a successful employee and identify and design the selection process of the individuals that met the criteria. StraightSource implemented and executed processes that ensured rapid delivery - a key to success in light of the deregulation time frame and massive hiring requirements.

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The Results
With the help of an effective partnership with StraightSource, Reliant Energy was able to enter a market with time-sensitive hiring targets without sacrificing quality. Today, Reliant employs a team of competent and customer-focused professionals with broad technical and non-technical skill sets who serve over 1.8 million commercial and residential customers throughout the state of Texas.

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